Shipping

This Shipping Policy explains how we handle order processing, shipping, and delivery to ensure a smooth experience.

Order Processing

• Payment Verification: Orders are processed only after successful payment confirmation.

• Processing Days: Monday to Friday (Central Time), excluding U.S. federal holidays such as New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

• Cut-Off Time: Orders placed after 5:00 PM CT or on weekends/holidays will be processed the next business day.

Shipping Carriers

We work with reliable carriers including USPS, DHL, EMS, and local postal services where applicable.

Shipping Options

Currently, we only ship within the Continental U.S.

• Delivery estimates are not guaranteed. Unexpected delays (weather, carrier issues, etc.) may occur.

Order Tracking

Once shipped, you’ll receive an email confirmation with a tracking number. Please allow 3–7 days for tracking updates. If tracking stalls or your order is overdue, contact our support team.

Address Accuracy

• Customers are responsible for providing accurate shipping details.

• Orders returned due to incorrect addresses may require extra reshipping fees.

• We are not liable if you request forwarding/redirection once a package has shipped.

Customized Orders

Personalized items may need extra handling time, depending on complexity.

Shipping Restrictions

We do not ship to Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, APO/FPO addresses, or international locations.

Contact Us

For questions, contact us at:

• Email: support@nbaoshop.com

• Contact Page: Contact Us

• Address: 1543 Shovel Mountain Road, Cypress Mill, TX 78663

• Support Hours: 9:00 AM – 5:00 PM CT, Mon–Fri