Returns & Refund Policy

At Nbaoshop, your satisfaction is very important to us. Please review the following terms regarding exchanges, cancellations, returns, and refunds.

1. Exchanges

We do not offer direct item-for-item exchanges. Please double-check your order details before checkout. If you need changes, you may cancel within the allowed timeframe and place a new order.

2. Order Cancellations

• Orders may be canceled within 4 hours at no cost.

   

• After 4 hours, cancellations may not be possible. If still eligible before shipping, a 10% cancellation fee applies.

   

• To cancel, email us at support@nbaoshop.com with your order number.

   

3. Returns & Refunds

• Return Window: 30 days from delivery.

   

• Eligible Returns: Damaged items, wrong item shipped, or significant discrepancies from product description.

   

• Ineligible Returns: Used, washed, altered items; missing tags; minor thread flaws.

   

All returns must be unused, unwashed, and in original packaging with tags intact.

4. Return Process

1. Contact our support team at support@nbaoshop.com.

    

2. Provide order number, proof of purchase, and photos/video of the issue.

    

3. Wait for approval before shipping.

    

4. Ship with tracking to the return address provided by us.

    

5. Return Shipping Costs

• Customer pays return shipping.

   

• If the error is ours (wrong, damaged, defective item), we cover return shipping or provide a prepaid label.

   

6. Refunds

• Inspected within 2–3 business days after receiving the item.

   

• Refund issued to the original payment method within 2 business days of approval.

   

• Refunds include original shipping cost.

   

7. Notes

• After 30 days, no refunds or returns.

   

• We are not responsible for items lost/damaged during return transit.

   

8. Contact Us

• Email: support@nbaoshop.com

   

• Contact Page: Contact Us

   

• Address: 1543 Shovel Mountain Road, Cypress Mill, TX 78663